Last updated: 15 July 2026
Privacy Policy
Information we receive
We receive information you choose to provide when you contact us, request a quotation, make a payment, or work with our team. This may include your name, business contact details, billing information, and project requirements.
How we use it
We use this information to respond to enquiries, prepare quotations, process payments, deliver our services, maintain our business relationship, and improve our website and operations.
Refund & Cancellation Policy
THEKYSOFT SDN BHD provides custom digital services, including websites, applications, automation, integrations, and ongoing technical support. Each engagement is scoped and priced through a written quotation, proposal, or service agreement before payment is requested.
Pricing and payment
Prices depend on the agreed project scope, timeline, and deliverables. The final price, payment schedule, applicable taxes, and any third-party charges will be stated in the quotation or agreement accepted by the customer.
Cancellation before work begins
You may request a cancellation in writing before work begins. Approved refunds will exclude payment-processing charges and any non-recoverable third-party costs already incurred for your project.
After work has started
Once work has begun, payments covering completed work, reserved delivery capacity, delivered or approved milestones, purchased licences, and committed third-party services are non-refundable. Where applicable, we may refund the unused portion of a prepaid amount after deducting work completed and costs already committed.
Completed services and digital deliverables
Completed services and digital deliverables that have been delivered, deployed, transferred, or accepted are not refundable. If a deliverable does not match the agreed written scope, please notify us promptly so we can review and correct the issue in line with the project agreement.
Duplicate or incorrect payments
Duplicate payments or verified billing errors will be refunded to the original payment method.
How to request a refund
Email hi@thekysoft.com with your name, company name, invoice or receipt number, payment date, and reason for the request. We will review the request and respond within five business days.
Refund processing time
Approved refunds are submitted to the original payment method within 7–14 business days. Your bank or payment provider may require additional time to credit the funds.
Agreement terms and legal rights
If a signed quotation, proposal, or service agreement contains specific cancellation or refund terms, those terms will apply to that engagement. Nothing in this policy limits any rights or remedies available under applicable Malaysian law.
Contact
Questions about privacy, payments, cancellations, or refunds can be sent to hi@thekysoft.com.